QUALITY GUARANTEE

*Delivery Services*
  Ohana28 Luxury Hair Extensions Ltd. partners with Royal Mail & DPD for all delivery services.
  We offer a variety of delivery options to meet your needs, including Standard, Tracked, and Express    delivery.

 

 *Processing Time*
  Orders are processed within 1-2 business days from the date of purchase.
  For express delivery orders must be placed before 3pm. Orders placed after this time will be processed the next working day. If you are placing an order on a Friday & next day delivery is required you must select next day Saturday delivery.

*Delivery Timeframes*
*Standard Delivery:*
  UK: 3-5 business days
*Tracked Delivery:*
  UK: 2-4 business days
*Express Delivery:*
  UK: Next working day

 

*Shipping Costs*
Shipping costs are calculated at checkout based on the delivery option selected.
   Orders over a certain amount (as specified on our website) may qualify for free Standard Delivery within the UK.


 *Tracking Your Order*
Once your order has been dispatched, you will receive an email with your tracking number.
You can track your order through our delivery partners website using the provided tracking number.

*Delivery Address*
Please ensure that the delivery address provided is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you need to change your delivery address, please contact our customer service team at Ohanaextensions28@gmail.com as soon as possible. Changes to the delivery address can only be made before the order is dispatched.

*Missed Deliveries and Redelivery*
If you are not available to receive your delivery, our delivery partners may leave a card with instructions on how to arrange redelivery or collection from a local depot.
If the parcel is not collected or redelivery arranged within the stipulated time, it may be returned to us. Additional shipping costs may apply for resending the order.

*Lost or Delayed Packages*
If your order is delayed or lost, please contact our customer service team at Ohanaextensions28@gmail.com with your order number and tracking information.
We will work with our delivery partners to investigate the issue and take appropriate action, including resending the order or issuing a refund if necessary.

*Contact Information*
For any questions or concerns regarding our delivery policy, please contact us at:
- Email: Ohanaextensions28@gmail.com
- Phone:

By placing an order with Ohana28 Luxury Hair Extensions, you agree to these delivery terms and conditions.